We want you to love your purchase! If something isn’t quite right, here’s how our return and exchange process works:​

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Domestic (USA) Returns & Exchanges

• Shipping Costs: We cover shipping for exchanges or returns for store credit. For refunds to your original payment method, return shipping is at your expense.
• Item Condition: Items must be unused, unwashed, and returned in their original packaging with tags attached.

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International Returns & Exchanges

• Shipping Costs: Customers are responsible for return shipping costs, including a shipping label and tracking information. Free return shipping is not available.
• Item Condition: Items must be unused, unwashed, and returned in their original packaging with tags attached.

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How to Start a Return or Exchange

Email us at business@worldrove.com to initiate your return or exchange. Once we receive your item, we’ll process it within 7–10 business days.​

Received the Wrong Item?

If we sent you an incorrect item, please reach out to business@worldrove.com with:

• Your order number
• Name on the order
• Email used for the order
• A photo of the incorrect item alongside the packing list

Once verified, we’ll provide a prepaid return label and ship the correct item within 7–10 business days.

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Received a Damaged or Defective Item?

If an item arrives damaged or defective, contact business@worldrove.com with:

• Your order number
• Name on the order
• Email used for the order
• Your preference (refund or replacement)
• A clear photo showing the defect or damage, including the tag and affected area

This helps us address your issue quickly and improve our process. We’ll process replacements or refunds within 7–10 business days of receiving the return.

Questions?

Thank you for shopping with Worldrove! For any assistance, feel free to email us at business@worldrove.com. We’re here to help.